cannot start the game due to error

Discussion in 'General Discussion' started by xBrendonx, Jan 31, 2015.

  1. xBrendonx

    xBrendonx Juggernaut

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    Hi,
    after two days of play i had this error at startup: redownload_mst_files
    i tap ok then the game closes.
    Do you know anything about this? Can we fix this error? Or i must wait until the next update?

    EDIT - i tried reinstalling the game and/or clearing the cache, nothing worked
     
  2. OXStrident

    OXStrident Ruling Star

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    What platform are you playing on?
     
  3. Shinra

    Shinra

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    Do a factory reset then install it.
     
  4. xBrendonx

    xBrendonx Juggernaut

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    I have an android; i also tried this but nothing.
    Usually i try to clear cache or reinstall the apk, and sometimes it starts downloading all the files normally (as the first time), but it freezes at 68-78-99% and it says i have a connection error ("move to another area" ecc.) even if i have the cell on the modem;
    only very few times it logs in the game ... like now. Yeah, i successful logged-in right now, after 2-3 days of redownloading.
    But -and i'm sure of this- if i quit and reopen the game there's the redownload_mst_files error

    EDIT - i quit and reopened the game. Now there's "refreshing the latest data files. Application will close now" 100% of times, now if i clear all data the cycle will restart with mst_files

    maybe eondir has right
     
    Last edited: Jan 31, 2015
  5. Shinra

    Shinra

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    Is your phone jailbroken, and are you using an app to clean your files?
    Make sure you have a stable connection, have enough memory on your phone, and re-install the app after doing a factory reset.
    Download all the new patches and such too.
    Can't be sure this will fix the problem, but it should. If it doesn't, I'm not sure what to tell you.
    Good luck!
     
  6. xBrendonx

    xBrendonx Juggernaut

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    my phone is jailbroken, i used a cleaner app but now i've done a factory reset; the jailbroken still remains, and i get the same error. should i unroot the device (since i don't use any root-needed app)?
    for now i try unrooting first the device...
    Also, i see that the redownload_mst_files error come up once my app downloads exactly 10.62 MB
     
  7. Shinra

    Shinra

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    Yeah, jailbroken phones can cause whole new issues. There might be various problems that we're not aware of then.
    The cleaner app can also cause trouble as that can potentially delete game files and such.
    I'm no expert in this stuff, so I'm not really sure what else to add except good luck. If you're connected through Facebook, you can try playing the game on a different device, that should work.
     

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